Returns & Exchanges
At PTP Fitness, we stand by the quality of our gear and want to ensure you have the right tools for your fitness journey. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unused items in their original packaging, ensuring all tags and instructional manuals are included to qualify for a full refund.
Label and Ship
Print the prepaid shipping label provided via email, attach it securely to your parcel, and drop it off at any authorized carrier location.
Quality Inspection and Refund
Once our warehouse team verifies the condition of your returned gear, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing